{"id":1189,"date":"2024-12-22T13:06:33","date_gmt":"2024-12-22T13:06:33","guid":{"rendered":"http:\/\/dev.perimed-instruments.com\/us\/?page_id=1189"},"modified":"2025-01-15T11:56:55","modified_gmt":"2025-01-15T11:56:55","slug":"support","status":"publish","type":"page","link":"https:\/\/dev.perimed-instruments.com\/us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
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Home<\/a><\/span> \/ Support<\/span><\/span><\/div>\n\n\n

Perimed Support<\/h1>\n\n\n\n

Perimed Support provides a range of services for all our products including system and software upgrades, maintenance, repairs, product training, and assistance. We provide localized support to all our customers from our locations in Sweden, the US, and China. <\/p>\n\n\n

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Contact Perimed Support<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Call us<\/h2>\n\n\n\n

+46 8 580 119 90<\/p>\n\n\n

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Or fill out the following support request:<\/p>\n\n\n

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Support agreements<\/h2>\n\n\n\n

Our support agreements provide peace of mind by ensuring access to expert assistance, regular maintenance, and software updates. Our agreements cover support, repairs, and maintenance and are designed to maximize the lifespan and performance of your Perimed products while minimizing unexpected downtime and costs. First-line troubleshooting is often done by phone, and in some cases, we may need temporary remote access to the computer included in your Perimed solution.<\/p>\n\n\n\n

Support agreements vary from region to region, and include SLAs for telephone support, repair time, loaner equipment, and software upgrades.<\/p>\n\n\n\n

Warranty<\/strong><\/p>\n\n\n\n

The warranty period for instruments is 24 months and 12 months for laser Doppler probes.
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Lifetime<\/strong><\/p>\n\n\n\n

The lifetime of our instruments is 10 years, and 3 years for our laser Doppler probes.<\/p>\n\n\n <\/div>\n <\/section>\n\n\n

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System and software upgrades<\/h2>\n\n\n\n

We offer a range of upgrades to expand the capability of your existing Perimed instrument.<\/p>\n\n\n <\/div>\n <\/section>\n\n\n

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PeriFlux 6000<\/h3>\n\n\n\n

For PeriFlux 6000<\/strong>, you can, for example, add TcpO2 or pressure functionality to your instrument, ease the measurement process by adding extra channels for additional probes and electrodes, or maximize your measurement capabilities by upgrading from an 8-channel to a 16-channel configuration.<\/p>\n\n\n\n

For more information about expanding the capabilities of your PeriFlux 6000 instrument, visit our upgrades page.<\/p>\n\n\n\n

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PeriFlux 6000 upgrades<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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\"pericam<\/figure>\n<\/div>\n\n\n\n
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PeriCam PSI<\/h3>\n\n\n\n

For PeriCam PSI<\/strong> you can upgrade your instrument with zoom functionality, add software packages for managing clinical data, and add iontophoresis functionality for drug delivery clinical research.<\/p>\n\n\n\n

For more information about expanding the capabilities of your PeriCam PSI instrument our upgrades page.<\/p>\n\n\n\n

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PeriCam PSI upgrades<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n <\/div>\n <\/section>\n\n\n
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Contact Perimed Support<\/h2>\n\n\n\n

Call us: +46 580 119 90<\/h2>\n\n\n\n
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Our support team can help you to resolve issues you may have with your instrument, system upgrades, and ordering options such as DICOM\/HL7, remote panels for hyperbaric chambers, or checking the warranty of your probes and electrodes. Call or fill out the form, and we will be in touch with you shortly.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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